AI in Payments: Using Insights to Improve Processing and Enhance Client Service

AI is no longer a future-state concept. Instead, it is becoming a critical enabler of smarter, faster, and more resilient payment operations. In this session, we examine how organizations can harness AI to unlock insights from complex payment data, drive higher levels of straight-through processing, and transform the client service experience. This session will highlight emerging use cases across ACH, real-time payments, and cross-border environments. The session will also address evolving risk and compliance considerations, ensuring AI adoption aligns with regulatory expectations and sound governance frameworks. Attendees will leave with strategic insights and practical approaches to embedding AI into their payments ecosystem.

Speakers:

Tapan Agrawal, Intellect Design Arena Limited

Tom Antony, Intellect Design Arena Limited

Mark Dixon, AAP, AFPP, APRP, CTP, NCP, Nacha

*This recording is not eligible for continuing education credits. 

Tags: AI Innovations, ACH, Real-time, Cross-Border, Risk, Compliance