Risky Business: Balancing Friction and Client Experience

This course explores the nuances between risk management and fraud management within the payments industry. Participants will learn to differentiate between scams and authorized fraud, while examining the proactive versus reactive strategies needed to manage these risks. Faculty will discuss critical concepts such as risk appetite and tolerance, the importance of balancing friction with client experience, and applying critical thinking to develop effective risk management frameworks.

Speakers:

Katie Penoyer: CNB Bank, AAP, APRP, CTP

Marc Trepanier: ACI Worldwide

*This recording is not eligible for continuing education credits. 

Tags: Risk Management, Fraud, Scams, Critical Thinking