Transforming Billing & Payments With Partnership and Collaboration

Speakers detail how they worked together to streamline a billing and payment system consisting of paper and manual processes. Faced with a print vendor that struggled to support their needs, and in search of statement improvements, including placement of their electronic bill presentment and payment (EBPP) URL or a QR code to facilitate digital payments, they worked together to launch the solution and convert 180,000 payments from a paper/manual process to an electronic system. Listeners will learn about the dialogue between partners and the collaborative approach needed to implement change helped transform business practices to benefit all parties.   

Speakers:

Richard O'Rourke, Senior Vice President - Sales & Client Relations, Nordis Technologies
Julia Witting, Vice President, Product Manager, TD Bank Financial Group

*This conference recording is not eligible for continuing education credits.

Tag(s): Remote Connect 2023, RC 2023