Let’s face it, we’ve all been there. You’re working with a client or processing an ACH file, when a question arises and you’re not 100% sure how to proceed. You reference your Nacha Operating Rules & Guidelines to decide the best play for your situation, but it’s not always easy to navigate when the clock is ticking. At Nacha, we know business happens fast, and you need a slam dunk to get it right.

During this webinar Nacha Rules experts will answer the top 10 Rules questions. Peek into Nacha’s playbook to learn where to look, and other important considerations for all Network participants. Additionally, find out how having a Payments Association on your team can benefit you.

 Gain Insight & Understanding

 During this webinar, you will learn:

• The most common Rules questions and how to answer them
• What resources you can use to find these answers at your organization
• How to utilize a Payments Association to answer Rules questions

 Speakers:

Danita Tyrrell, Senior Director, ACH Network Rules Development & Technical Support, Nacha

Cari Conahan, Senior Director & Group Manager, ACH Network Rules & Enforcement, Nacha

Jim Petkovits, Vice President, Education & Events, Wespay

*This webinar recording is eligible for 1.8 AAP/APRP continuing education credits.

Risk management is a concern at every organization and is everyone’s responsibility within that organization. With the ever-changing payments ecosystem, it is imperative an organization maintain a risk management program that allows it to operate and grow while meeting current regulatory guidelines and expectations. Knowing the five keys to an effective risk management program helps reduce risks within your organization and keeps the regulators at bay. Speakers on this session discuss the five keys to an effective risk management program and provide a better understanding of what it takes to build an effective risk management program.   

Speaker(s):

Wanda Downs, AAP, APRP, NCP, VP, Payments Education, ePayResources
Cindy F. Orozco, AAP,NCP,CAMS,NCCO, Compliance Officer, GTE Financial
Nanci McKenzie, AAP, APRP, EVP, Compliance & Product Strategy, Affirmative Technologies

*This conference recording is not eligible for continuing education credits.

Tag(s): Remote Connect 2023, RC 2023

Conducting appropriate due diligence early in the customer journey is critical for keeping the ACH Network safe and protecting consumers, but it shouldn’t come at the cost of a great, streamlined user experience. Learn how technology is evolving to help you onboard more good users, stay ahead of changing fraud tactics, and reduce administrative work by automating steps in risk decisioning through machine learning. This session will include fundamental tips to ensure that due diligence during customer onboarding is done well, as well as innovative ideas to decrease the burden on your human factor and the Originator.   

Speaker(s):

Jay Parekh, Vice President of Business Development, Chime
John Anderson, Head of Payments and Transfers, Plaid, Inc

*This conference recording is not eligible for continuing education credits.

Tag(s): Remote Connect 2023, RC 2023

As the boundaries between virtual and real-world blur, it is important to plan for security from the start in the new nuanced Web3 and metaverse worlds. As the metaverse and Web3 both depend on decentralized networks, and the shared digital space that is the metaverse, understanding how to quickly and simultaneously consider the security, privacy and reliability concerns associated with it is critical to ensure safety in this emerging virtual world. The speaker in this session provides listeners with a "survival kit" for how to successfully navigate and take advantage of new opportunities in this space.   

Speaker:

Angel Grant, VP, Product Market & Strategy, F5 Security

*This conference recording is not eligible for continuing education credits.

Tag(s): Remote Connect 2023, RC 2023

The pandemic accelerated our embrace of digital payments, and that, in turn, appears to have shifted how we think about money, how we make payments, and even what we view as currency. This has been further fueled by consumers' and small businesses' desire for more choice in the way they pay and get paid. Eighty-five percent of people say they used at least one emerging digital payment method in the past year, according to a global consumer survey of 35,040 respondents in 40 countries conducted by the Harris Poll and Mastercard. An overwhelming 93% say they are likely to use one of these methods in the next year. More than just a snapshot of the shifting landscape of payments, this discussion explores the motivations behind the momentum toward digital payments and how considerations such as security, convenience, flexibility and control are directing the digital money revolution.   

Speaker(s):

Luis Guzman, Senior Director, Business & Product Development, Nacha
Dave Glaser, President & COO, Dwolla
Serenie Gagon, Vice President Product, Payment Services, Mastercard

*This conference recording is not eligible for continuing education credits.

Tag(s): Remote Connect 2023, RC 2023

A shift comes around every 10 years or so. In the 90s it was the internet, and in the early 2000s it was mobile. Now it’s voice, and it will have a major impact on how we bank in the future. Prior to the pandemic, there had been experimentation in voice payments, but the pandemic took a big eraser to previous payment habits and routines and shifted them towards contactless, including voice. Voice assistants have transformed where and how consumers make payments; they offer a straightforward, accessible user experience. Unlike screen enabled experiences, where users click their way through screens, voice has enabled users to bypass screens altogether. Voice is altering traditional banking interactions between banks and consumers because it is frictionless and natural. Once set up, all you need to do is sit back and speak. It even has the ability to learn behaviors and provide recommendations that are personalized to specific needs. Learn how voice is helping financial institutions provide solutions that are tailored to customers’ needs and lifestyles, and how it’s improving internal processes while reducing time spent on repetitive mundane tasks.   

Speakers:

Chris Colson, Program Director, Federal Reserve Bank of Atlanta

*This conference recording is not eligible for continuing education credits.

Tag(s): Remote Connect 2023, RC 2023

This video highlights the strategies and tactics businesses can use to maintain constant attention and laser-like focus on fraud prevention—using everything on the spectrum from good internal controls to the latest fraud prevention tools. Speakers share case studies and lessons learned from the fraud prevention insiders who collaborate to protect client accounts each and every day. Attendees come away from this session with a strategy to reassess internal controls and processes, ensure they are consistently followed, and take steps to address vulnerabilities.   

Speakers:

Karen A Jones, Bursar, Cincinnati State Technical and Community College
Lawrence Pannell, CTP, Partners & Channels Leader, Early Warning
Lisa A. Hunt, AAP, CTP, Vice President, Global Treasury Management and Senior Product Manager, U.S. Bank

*This conference recording is not eligible for continuing education credits.

Tag(s): Remote Connect 2023, RC 2023

Fintechs are in an arms race to deliver hyper-personalized value propositions by leveraging consumer data. While financial institutions (FIs) possess a vast amount of consumer data, 73% of bank executives report that they struggle to turn their own data into useful insights (2022 Capgemini Financial Services Analysis). This video explores methods to unlock the power of consumer bank data already within the four walls of the financial institution. Data experts present actionable strategies to streamline new account openings, grow customer engagement, and assess creditworthiness. As the Consumer Financial Protection Bureau (CFPB) considers a liability shift for scams using faster payment rails, panelists will also address how FI behavior data can be leveraged to mitigate payment risk exposures and identify fraudulent accounts.  

Speakers:

Jane Hennessy, Industry Consultant, Banking & Payments, Teradata

Chris Nichols, Director, SouthState Bank
Shawn Princell, Executive Vice President Growth, ValidiFI

*This conference recording is not eligible for continuing education credits.

Tag(s): Remote Connect 2023, RC 2023

Speakers detail how they worked together to streamline a billing and payment system consisting of paper and manual processes. Faced with a print vendor that struggled to support their needs, and in search of statement improvements, including placement of their electronic bill presentment and payment (EBPP) URL or a QR code to facilitate digital payments, they worked together to launch the solution and convert 180,000 payments from a paper/manual process to an electronic system. Listeners will learn about the dialogue between partners and the collaborative approach needed to implement change helped transform business practices to benefit all parties.   

Speakers:

Richard O'Rourke, Senior Vice President - Sales & Client Relations, Nordis Technologies
Julia Witting, Vice President, Product Manager, TD Bank Financial Group

*This conference recording is not eligible for continuing education credits.

Tag(s): Remote Connect 2023, RC 2023

Financial services companies see the need to offer crypto-related services to their clients. By expanding their product offerings these companies can deliver new value for their clients and increase revenue, but there are a number of factors to consider when completing this exploration. Speakers in this video explore how financial service companies are beginning to deliver crypto products to their end users or use crypto as a method of increasing operational efficiency. The discussion focuses on crypto products that are starting to be seen throughout the industry and some benefits, risks, and considerations when looking to offer such products.  

Speakers:

Will Royce Waltrip, AAP, Principal Product Manager, Zero Hash Holdings Ltd
Barbara Hudgins, AAP, APRP, Director, Payments Education, ePayResources

*This conference recording is not eligible for continuing education credits.

Tag(s): Remote Connect 2023, RC 2023